Frequently Asked Questions

You make the booking through our website and pay the booking fee online. This reserves the nanny you want as best ones are often booked out. We recommend you stay with the nanny and your kids on the first day you hire them to gain a comfort level. Some parents choose longer.

A typical working day is 8 hours plus 30-60 mins for lunch. Nannies will have their lunch while with the kids.

You pay only the booking fee through our platform. Payments to nannies are made direct to them (we do not take a commission). Most nannies prefer to be paid in cash at the start or end of each day, or you can pay a larger sum up front. Payment to nannies should NOT be in arrears at the end of your trip.

Most nannies will stay within the confines of your hotel, unless you tell them otherwise. They are instructed to not go to the hotel pool unless there is a lifeguard on duty. If you want them to visit the Kids Club in station 3, you must pay for travel costs.

We ID check, police check and reference check all the nannies on our platform.

You will be given contact details for your nanny once you confirm your booking (phone, whatsapp and email).

No problems, send us an email at help@boracaynannies.com.

If you need your nanny to work extra hours, contact them during the day to ask them. You should pay an extra 100-150 pesos per hour direct to the nanny. If you need extra days, contact us and we’ll help coordinate availability.

Booking fees are refundable if cancelled 10 days prior to your booking. If you need to reduce days or hours during your trip, contact us on help@boracaynannies.com.